8 Sinful Customer Service Actions

 By Nancy Friedman, Keynote Speaker, Author, President, Telephone Doctor Customer ServiceThis is not MY list. These “sins” are from my audiences who share their views when I speak at conferences across the country. We survey the groups to find out what bothers...

Scripts vs. Conversations

By Nancy Friedman, President / Keynote Customer Service Speaker / Telephone Doctor Customer Service Training For years I have been working with companies to upgrade, tweak and help with scripts their sales and/or customer service reps.Fast forward. Now we’re...