Be A Little Kinder Than You Have To

By Nancy Friedman, Keynote Speaker, President – Telephone Doctor Customer Service Training


I used to work at a major TV station in Chicago and worked with a gentleman who soon became CEO of same. We remained friends until his untimely passing a year or so ago.

Within those years I learned a lot from him and one was the title of this blog.

We were having lunch at the infamous Wrigley Building Restaurant when a competitor came up to talk with him. I watched quietly as the conversation was filled with handshakes, smiles and complimentary words.

When the competitor left I said, “Wow, that was odd. You were so kind and nice; and I know he’s not one of your favorites.”  

“Right,” he said, “but he’ll never  know it.”

Then I saw a sign on my daughters Facebook page with those words on it, talking about the BULLY PROJECT. 

I thought, I’m gonna take that to heart. There’s no reason to be mean to someone just because I don’t care for them. They hadn’t hurt me or my family.  Merely an irritant to me. Could I ignore that and them & be a little kinder to them?

I tried it and it’s working. So at this wonderful time of the year I say to you:

BE A LITTLE KINDER THAN YOU HAVE TO – to everyone. It will do you a world of good. Start now. . . let’s do it all year round!

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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website or call (314) 291-1012. Oh yeah you can email her at Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly

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