Are Your Customers ‘Fear Free’?

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service. I just read an article about veterinarian clinics and how they’re trying to make their furry ‘guests’ “FEAR FREE.” I had...

15 Customer Service NO NO’s

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training Throughout the years, we at Telephone Doctor have gathered up all sorts of information using surveys and finding things that frustrate customers. From...

Why Chewing Gum When You Are With Clients Can/Will Ruin Your Relationship

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training One article says chewing gum gives you wrinkles – another one says it won’t. Go figure.You have bad breath you say? Here’s a...

Are You Passive, Average or Proactive?

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President,  Telephone Doctor Customer Service Training. Take our Test and Find OutRead the scenarios below and ask yourself…which type am I?# 1. The customer says (either on the phone or in person): “Tell...