by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Speaker; President Telephone Doctor Customer Service Training These are true stories taken from our book CUSTOMER SERVICE NIGHTMARES. But before we begin and before you read them, let’s talk a moment about just ‘exactly’...
by Nancy Friedman | Customer Service
By Source Unknown {1} Once all villagers decided to pray for rain. On the day of prayer all the people gathered, but only one boy came with an umbrella. That’s FAITH {2} When you throw babies in the air, they laugh because they know you will catch them....