50th Year of SEMA Show

50th Year of SEMA Show

The 2016 SEMA Show marks the 50th year that the trade show has been providing attendees with the best venue to: ❖  See Nancy Friedman, The Telephone Doctor’s  program on Leadership and Customer Service Friday Nov 4, 2016 + 60 other Educational programs ❖ See...
Do You Use These DIRTY Words?

Do You Use These DIRTY Words?

By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training It seems as though many families have words they don’t like their kids to use. Forbid them! (Anyone wash their mouth out with soap anymore?) Certainly the...
ATTN: CEO’s Six Key Tactics to Improve Customer Service

ATTN: CEO’s Six Key Tactics to Improve Customer Service

By Nancy Friedman, Customer Service Keynote Speaker, President Telephone Doctor Customer Service Training.   Customer service is a key function of any business operation. Companies that place a strong emphasis on assisting their customers, whether it be...