It’s Never Too Late to Send a Thank you Note

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service


The email below, was received recently. (Thursday, June 16, 2016 – MANY years after the incident.)

It was still very appreciated, made me feel super and made our day. Enough so I wanted to show you how much it meant.

If you can, drop someone a note today and thank them for a gift, a program, a thought, a kind word that helped you. It’s never too late!

Here’s mine:

Hello Nancy,

Many years ago I worked in the travel industry for a company GEM Travel Consortium. The company has merged with several consortiums and became My first or second Travel Conference with GEM you were a speaker at one of our workshops. Our membership service team ran the registration and assisted with the conference. We all went to your workshop. I will never forget it. On every seat was a mirror in a blue case that said “SHOWTIME” on it. Your session was very interesting and to this very day, I still have your mirror on my desk. I now work in the confectionary business for a large fudge company. I work with many tourist based retailers and international customers as a new business consultant. I put people into the fudge business! I have told the story of my mirror and what it represents! To this day I believe if you smile on the phone, your customer will hear it!

I wanted to share this and say thank you for the many smiles you have put on my face when speaking with customers! All because of your mirror!

Best regards,


*** Sometimes we don’t know how much we’ve touched people until they let us know. Let someone know – today!


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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website or call (314) 291-1012. Oh yeah you can email her at Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly