by Nancy Friedman | Basic Communication Skills, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Email Communications, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Workplace Communication
By Nancy Friedman, Keynote Speaker, President, Telephone Doctor Customer Service Training A while back, folks used to ask me, “Nancy what do you think of people who don’t return their phone calls?” My answer was simple – “NOT VERY MUCH!” Not return a phone...