Business Management: 7 Traits of Aftermarket Success (BM5)

Business Management: 7 Traits of Aftermarket Success (BM5)

November 4, 2016 – 1:00pm – 2:00pm


Las Vegas Convention Center, Upper North Hall, N253

Presented by: Nancy Friedman, President, Founder Telephone Doctor Customer Service Training

Most people have the ability to be successful. How you go about it is key and critical. Nancy, a 6-time SEMA speaker, has the ability to share these 7 TRAITS of Being Successful with humor and enthusiasm. And this doesn’t only pertain to YOU, it looks at who you work with, whether they’re family members or not. Do you have successful people with your organization?

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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website or call (314) 291-1012. Oh yeah you can email her at Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly