IFA Annual Convention Topic Submission: The A to Z of Sales.

Dear Franchise Friend.

So many of you supported me, reminded and encouraged me to send a submission to speak at the 2017 IFA VEGAS conference. And I did.

As it turns out, I didn’t make it this year. However, for those of you who joined us in 2014 and again in 2015 – thank you so much. Sorry to miss you in Vegas

My ongoing relationship with Franchisors and the Franchisees remains a constant. I’m happy we’ve helped so many by bringing one of our Sales or Customer Service program to the annual conferences.

In the hopes that continues, I offer you a complimentary copy of our new book “Customer Service Defined” – (which I was going to give at the IFA presentation).

If you would like an autographed copy of our newest book, let us know and shoot your mailing address to us. You’re on !

Thank you for your support, and new found friendship.

With thanks.



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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call (314) 291-1012. Oh yeah you can email her at nancyf@telephonedoctor.com. Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly