by Nancy Friedman | Business Communication, Communication Skills, Customer Service, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service EMPATHIZING EFFECTIVELY “Oh Mrs. Friedman, I’m so sorry you’re having that problem. I understand how you feel.” OMG. DO YOU REALLY? NO, YOU...
by Nancy Friedman | Communication Skills, Customer Service, Customer Service Etiquette, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service Ever talk with someone who gets into a conversation, sometimes by accident, and just takes over? They suck the conversation out of the entire room. There...
