Have You Called You Recently?

As an owner, manager, supervisor or any top level executive, one of your first assignments from the Telephone Doctor is to pick up your telephone, call your office and ask for yourself, a service or a product.

That’s right. Call your own office from your home, outside with a cell, or from a friend’s home or office.

Ask for yourself, a product or a service your company offers. Be careful, though, it can be very painful.

Oh wait? You say you have a very recognizable voice and they’ll know you right away?

Then have someone do it for you and be close by so you can hear; or if there’s an extension, use that.

Again, be careful. It might be painful.

A while back I asked my program audience to do just that when they got back home. A woman came running up to me and yelled, “Well, they’ll recognize my voice.” I said, “Yes, they might if you ask for somebody else, but if you call up and ask for yourself a service or product chances are they won’t.”

I do it all the time. I call my office and ask, “Is Nancy there?” in a slightly disguised voice and trust me, nobody’s ever said to me, “That you screwing around Nancy?”

We cannot fix what we do not know. You must call your own store, office, or any place of business you own or operate and ask for yourself, a service or product to see how your customers are handled.

Then call me and tell me how it went.

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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call (314) 291-1012. Oh yeah you can email her at nancyf@telephonedoctor.com. Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly

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