Be a Double Checker

Be a Double Checker

By Nancy Friedman, Customer Service Expert, Keynote Speaker; President, Telephone Doctor Customer Service Training   Are You a Double Checker? I am. I learned to be after several things happened where if I had double checked, I would’ve come out ahead. True...
Five Ways to Sabotage Your Business

Five Ways to Sabotage Your Business

By Nancy Friedman, Customer Service Expert, Keynote Speaker; President, Telephone Doctor Customer Service Training   There are many ways to sabotage a business. And chances are your staff is doing some of it, without you even knowing it. That’s the bad news. The...
Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training In a recent and very well written Wall Street Journal article with this title by reporter Kate Davidson, she explains Soft Skills can be tough to spot on a...