by Nancy Friedman | Customer Service
Nancy, Since our convention and your wonderful presentation, I’ve been thinking about something that I feel compelled to tell you about. You may or may not remember this, but during your presentation you asked anyone who served in the armed forces to stand. I stood...
by Nancy Friedman | Customer Service
Honored to be keynote speaker at FBA’s annual conference November 14, in Orlando Fla. And the frosting on the cake?? I’m on the afternoon Mastermind Panel with Franchise Guru, Paul Segreto, recently named President of FBA. I’ll be sharing some awesome Linked In...
by Nancy Friedman | Basic Communication Skills, Client Relationship, Customer Service, Customer Service Communication, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training Customer & Brand Loyalty. Ok boys and girls, it’s not brain surgery; it’s not rocket science; it’s not magic. It’s plain old F...
by Nancy Friedman | Customer Service
So many ways to contact Nancy Friedman About Customer Service Training and her Customer Service Keynote...
by Nancy Friedman | Business Communication, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips
When we automatically say “NO” or “We don’t have it” or any other immediate rejection to a customer (or anyone for that matter), you’re turning the customer off and often, away. When we adopt the BE A DOUBLE CHECKER mentality...