Nice note from recent program attendee

Nice note from recent program attendee

Nancy, Since our convention and your wonderful presentation, I’ve been thinking about something that I feel compelled to tell you about.  You may or may not remember this, but during your presentation you asked anyone who served in the armed forces to stand.  I stood...
Want Customer & Brand Loyalty? Create Your Own F – E – C Mentality

Want Customer & Brand Loyalty? Create Your Own F – E – C Mentality

By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training Customer & Brand Loyalty. Ok boys and girls, it’s not brain surgery; it’s not rocket science; it’s not magic. It’s plain old F...