Franchise Fun Enjoy!

Dear Franchise Friends

Recently, in one week, I had the pleasure of speaking at Jackson Hewitt, BrightstarCare and Moran Family of Brands Annual Franchise Conference.

3 different Franchises .. all with a similar concern. How to capture and convert a phone call from a customer to an opportunity.

That’s our specialty. If you happen to have that same concern, I’m a phone call away. Love to talk.

Sharing the fun pictures.

And if you happen to be going to SEMA, in Las Vegas, come see us on Friday, Nov 4, 1-2 PM

Have a great week,


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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website or call (314) 291-1012. Oh yeah you can email her at Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly