Become a Double Checker video blog

When we automatically say “NO” or “We don’t have it” or any other immediate rejection to a customer (or anyone for that matter), you’re turning the customer off and often, away.

When we adopt the BE A DOUBLE CHECKER mentality – “Let me Double Check that for you, I thought we were out of the blue widgets, but I’ll double check” it reduces the customer pain and they embrace the fact you’re not rejecting them immediately.

Become a Double Checker. It helps improve customer service and it could save the entire customer service situation. Double checking keeps you from totally rejecting the customer. They love it. And when we double check, often times we find just what the customer wanted.

Watch Nancy’s full Customer Service Keynote demo here.

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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call (314) 291-1012. Oh yeah you can email her at nancyf@telephonedoctor.com. Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly

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