Nice note from recent program attendee


Since our convention and your wonderful presentation, I’ve been thinking about something that I feel compelled to tell you about.  You may or may not remember this, but during your presentation you asked anyone who served in the armed forces to stand.  I stood as you led a round of applause for the veterans in the room.

I served during the Vietnam era.  I don’t know if you remember this, but if you were a member of the military at that time, you were not thanked, appreciated or otherwise recognized for putting your life on the line. When I traveled, I often didn’t wear my uniform for fear of being ridiculed.  That day when you asked us all to stand was the first time in my life that I was honored for my service.  It is something that meant a lot to me and for which I will forever be grateful to you.  “People will often not remember what you said, or what you did, but they will always remember how you made them feel.”

Thank you dear lady. 


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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website or call (314) 291-1012. Oh yeah you can email her at Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly

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