Proud to have been interviewed and featured in GROUPS Today, January-February publication on one of my favorite topics – Cold Calling. It’s NOT DEAD Yet.
Call rejection and call reluctance are different. One can be fixed fairly easy; the other not too easy.
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- Will Your Customer Service Pass or Fail This Holiday? 5 Tips to help. - November 21, 2017
- One Word Answers - November 17, 2017
- Will Your Customer Service Pass or Fail? Tips to get an “A.” - November 15, 2017
- Here are 7 traits that exemplify the Service Mentality - November 13, 2017
- Words that Drive Customers Away - November 8, 2017