by Nancy Friedman | Client Relationship, Client Services Training, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Not sure who said it, but the old saying, “Nothing happens until someone sells something” stands true. Being in sales is a privilege; an...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Email Communications, Email Etiquette, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By: Nancy Friedman, Customer Service Speaker, President Telephone Doctor Customer Service Training. We can all get ‘nailed’ in a bad email. As they say, “It can happen to anyone.” But there are ways to alleviate that issue. Here are 5 areas to improve on and help get...
by Nancy Friedman | Customer Service
A popular speaker in the franchise world, Nancy brings a wealth of common sense information delivered with her laugh out loud style. Presenting her program Golden Nuggets of Sales and Service, you’ll enjoy an ‘alphabet’ of tips, ideas, skills and techniques you’ll be...
by Nancy Friedman | Customer Service
Words That Can Drive Your Customers AWAY By Nancy Friedman, Keynote Customer Service Speaker, President of Telephone Doctor They are conversation diverters. Just as the words ALWAYS and NEVER are. Customers and friends will challenge and doubt you with those words....
by Nancy Friedman | Customer Service
By Tom Shillue Do you ever look at the lives of people around you and say, “Man, I wish that was me!”? You know you do. Everybody does. But I bet you never compared yourself to me. Haven’t heard of me? I do have my own TV show…in the middle of the night. When I...
