Customer Service Expert Nancy Friedman to Deliver Three Presentations at National Tour Association Conference

ST.LOUIS, MO – February 13, 2017 – Nancy Friedman, nationally known customer service keynote speaker, has been selected to deliver three presentations at the National Tour Association’s Travel Exchange National Conference, March 1, 2017 at America’s Center in
St. Louis.

Nancy Friedman Customer Service Keynote SpeakerFriedman, President of The Telephone Doctor Customer Service Training, will host two breakouts on sales & customer service as well as a mini session right on the Trade Floor on “The 5 Email Errors You’re Probably Making & Don’t Know It”. One of the special benefits of Friedman’s programs is her ability to talk to all job titles across the board concerning communications within their own organization and their customers. Her presentations are jam packed with ideas and techniques attendees can put to work immediately and forever and is filled with the enthusiasm and humor only Friedman can deliver.

The Travel Exchange is NTA’s annual conference, where members do business, learn more about the industry and find out how others are tackling challenges. But it’s even more than that. It’s a chance for members to meet the travel world under one roof, a chance to share ideas and make lifelong friends. TREX is the most important travel industry event of the year, featuring the hottest travel product from every U.S. state, Canadian province and 30+ countries.

“Communication skills are the key to success in the fast moving travel industry. Whether it is face-to-face, by phone or email, it is important that agency owners, managers and staff understand how to communicate properly with both customers and employees. Attendees will learn dozens of techniques they can use to better their businesses, their teams and themselves,” Friedman said.

A popular Keynote Customer Service speaker, Friedman speaks regularly to many travel related associations and organizations, and all types of businesses including food and restaurants, healthcare firms and more on techniques to Improve Face-to-Face Customer Service, Telephone Sales Training, and Communications Skills.

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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website or call (314) 291-1012. Oh yeah you can email her at Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly

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