by Nancy Friedman | Customer Service
Words That Can Drive Your Customers AWAY By Nancy Friedman, Keynote Customer Service Speaker, President of Telephone Doctor They are conversation diverters. Just as the words ALWAYS and NEVER are. Customers and friends will challenge and doubt you with those words....
by Nancy Friedman | Customer Service
By Tom Shillue Do you ever look at the lives of people around you and say, “Man, I wish that was me!”? You know you do. Everybody does. But I bet you never compared yourself to me. Haven’t heard of me? I do have my own TV show…in the middle of the night. When I...
