A popular speaker in the franchise world, Nancy brings a wealth of common sense information delivered with her laugh out loud style. Presenting her program Golden Nuggets of Sales and Service, you’ll enjoy an ‘alphabet’ of tips, ideas, skills and techniques you’ll be able to used immediately and forever.
Companies spend big bucks to make their phones ring and attract customers to their business. If those contacts aren’t handled just right, all that money is wasted. Face-to-face communication is also included.
Nancy brings her “magic bag” filled with Golden Nuggets of information. This program is customized for your group and is never presented the same way twice. That’s because YOU get to pick the nuggets from the “magic bag.”
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- Resiliency: A Key Service Mentality - August 18, 2017
- 5+ Interview Questions and Tips You Probably Aren’t Using and Should - August 15, 2017
- Speakerphone Helpful Hints – One-on-One or Conference Call - August 8, 2017
- “Hi Bob!” Oh my! Maybe it’s NOT BOB??? - August 2, 2017
- Nancy Friedman, Telephone Doctor, Customer Service Expert, speaking at AUTO GLASS SHOW - July 31, 2017