BRIGHTSTAR CARE: Annual Conference featuring Nancy Friedman


A popular speaker in the franchise world, Nancy brings a wealth of common sense information delivered with her laugh out loud style. Presenting her program Golden Nuggets of Sales and Service, you’ll enjoy an ‘alphabet’ of tips, ideas, skills and techniques you’ll be able to used immediately and forever.

Companies spend big bucks to make their phones ring and attract customers to their business. If those contacts aren’t handled just right, all that money is wasted. Face-to-face communication is also included.

Nancy brings her “magic bag” filled with Golden Nuggets of information. This program is customized for your group and is never presented the same way twice. That’s because YOU get to pick the nuggets from the “magic bag.”

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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website or call (314) 291-1012. Oh yeah you can email her at Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly