A popular speaker in the franchise world, Nancy brings a wealth of common sense information delivered with her laugh out loud style. Presenting her program Golden Nuggets of Sales and Service, you’ll enjoy an ‘alphabet’ of tips, ideas, skills and techniques you’ll be able to used immediately and forever.
Companies spend big bucks to make their phones ring and attract customers to their business. If those contacts aren’t handled just right, all that money is wasted. Face-to-face communication is also included.
Nancy brings her “magic bag” filled with Golden Nuggets of information. This program is customized for your group and is never presented the same way twice. That’s because YOU get to pick the nuggets from the “magic bag.”
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- KILLER WORDS OF CUSTOMER SERVICE & EVERYTHING ELSE - June 20, 2017
- I’ve Never Seen a Hearse Pulling a U-Haul - June 13, 2017
- Why “I Understand How You Feel” isn’t a great empathy statement. - June 8, 2017
- How to Handle the Irate Customer - June 5, 2017
- How To Avoid Emotional Leakage – Getting Mad at Peter and Taking it Out on Paul - May 31, 2017