A popular speaker in the franchise world, Nancy brings a wealth of common sense information delivered with her laugh out loud style. Presenting her program Golden Nuggets of Sales and Service, you’ll enjoy an ‘alphabet’ of tips, ideas, skills and techniques you’ll be able to used immediately and forever.
Companies spend big bucks to make their phones ring and attract customers to their business. If those contacts aren’t handled just right, all that money is wasted. Face-to-face communication is also included.
Nancy brings her “magic bag” filled with Golden Nuggets of information. This program is customized for your group and is never presented the same way twice. That’s because YOU get to pick the nuggets from the “magic bag.”
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- Millennials + Customer Service. An Oxymoron? Or Great Generation? - October 10, 2018
- What We Have Here; Is the Failure to Communicate. - September 27, 2018
- Why There Are Customer Service Issues - September 26, 2018
- What’s Different About Customer Service Today? - September 18, 2018
- What’s Your Biggest Frustration in Business Today? - September 12, 2018