ARE YOU A MULTI-TASKER? REMINDER: We Cannot Do Two Things Well at Once

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training

When my dad handed me the keys to the car he told me, “Nancy, the car is not a salon. Don’t fix your hair while you’re driving. Don’t put makeup on while you’re driving. The car,” he said, “is not a toy. Don’t fiddle around trying to change radio stations. And remember, even the 1 or 2 seconds when you happen to sneeze can cause an accident.”

As you’ll see in our one-minute video blog below, the word “WELL” is critical. Most of us try to multitask. It’s human nature. But it’s still very dangerous.

Think about driving and texting. I’m told that’s a major reason for accidents. And what about those side conversations you have with a co-worker while you’re on the phone with a customer? Or talking with someone else while trying to help one customer and waiting on another? The list goes on.

I’ll keep this blog short, sweet and to the point this week. We know we all can probably multi-task; just not very well. Something can go wrong.

It’s dangerous.

Focusing is key in helping a customer. And staying safe.

Take a peek at this one-minute video blog about why we cannot do two things well at once. Please share. You could save a life or a customer. I’m Nancy Friedman, The Telephone Doctor. Make it a great day!

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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website or call (314) 291-1012. Oh yeah you can email her at Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly