By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training
When my dad handed me the keys to the car he told me, “Nancy, the car is not a salon. Don’t fix your hair while you’re driving. Don’t put makeup on while you’re driving. The car,” he said, “is not a toy. Don’t fiddle around trying to change radio stations. And remember, even the 1 or 2 seconds when you happen to sneeze can cause an accident.”
As you’ll see in our one-minute video blog below, the word “WELL” is critical. Most of us try to multitask. It’s human nature. But it’s still very dangerous.
Think about driving and texting. I’m told that’s a major reason for accidents. And what about those side conversations you have with a co-worker while you’re on the phone with a customer? Or talking with someone else while trying to help one customer and waiting on another? The list goes on.
I’ll keep this blog short, sweet and to the point this week. We know we all can probably multi-task; just not very well. Something can go wrong.
Focusing is key in helping a customer. And staying safe.
Take a peek at this one-minute video blog about why we cannot do two things well at once. Please share. You could save a life or a customer. I’m Nancy Friedman, The Telephone Doctor. Make it a great day!
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- A donation to the Fisher House has been made in your honor. Have a wonderful holiday! - December 13, 2017
- Why Tone of Voice is Important - December 13, 2017
- Fake News Has Been Around Awhile - December 6, 2017
- The Service Mentality – Does your team have it? - November 29, 2017
- Will Your Customer Service Pass or Fail This Holiday? 5 Tips to help. - November 21, 2017