By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training
When my dad handed me the keys to the car he told me, “Nancy, the car is not a salon. Don’t fix your hair while you’re driving. Don’t put makeup on while you’re driving. The car,” he said, “is not a toy. Don’t fiddle around trying to change radio stations. And remember, even the 1 or 2 seconds when you happen to sneeze can cause an accident.”
As you’ll see in our one-minute video blog below, the word “WELL” is critical. Most of us try to multitask. It’s human nature. But it’s still very dangerous.
Think about driving and texting. I’m told that’s a major reason for accidents. And what about those side conversations you have with a co-worker while you’re on the phone with a customer? Or talking with someone else while trying to help one customer and waiting on another? The list goes on.
I’ll keep this blog short, sweet and to the point this week. We know we all can probably multi-task; just not very well. Something can go wrong.
Focusing is key in helping a customer. And staying safe.
Take a peek at this one-minute video blog about why we cannot do two things well at once. Please share. You could save a life or a customer. I’m Nancy Friedman, The Telephone Doctor. Make it a great day!
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- Nancy Friedman, Telephone Doctor, Customer Service Expert, speaking at AUTO GLASS SHOW - July 31, 2017