By Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker
One thing we all know is no one likes to be rejected. You don’t – I don’t – the folks next door don’t. And certainly, our customers don’t.
Yet often we’re not able to satisfy folks – or even ourselves.
Today’s blog covers how not to reject folks immediately. We call it “Reject Gently.” And it works.
When something isn’t available, or not ready, or you don’t have it – whatever it is – the words, “Let me double check that for you” will save the day. Every time! Rather than blurting out a negative, start with a positive. Start with, “Let me double check that for you.” Sometimes we need to double check ourselves. Either way, it’s a good habit to get into.
What it does is . . . well, this 1:30 video blog says it best.
Watch it, enjoy and please share.
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- KILLER WORDS OF CUSTOMER SERVICE & EVERYTHING ELSE - June 20, 2017
- I’ve Never Seen a Hearse Pulling a U-Haul - June 13, 2017
- Why “I Understand How You Feel” isn’t a great empathy statement. - June 8, 2017
- How to Handle the Irate Customer - June 5, 2017
- How To Avoid Emotional Leakage – Getting Mad at Peter and Taking it Out on Paul - May 31, 2017