Let Me Double Check That For You

By Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker

One thing we all know is no one likes to be rejected. You don’t – I don’t – the folks next door don’t. And certainly, our customers don’t.

Yet often we’re not able to satisfy folks – or even ourselves.

Today’s blog covers how not to reject folks immediately. We call it “Reject Gently.” And it works.

When something isn’t available, or not ready, or you don’t have it – whatever it is – the words, “Let me double check that for you” will save the day. Every time! Rather than blurting out a negative, start with a positive. Start with, “Let me double check that for you.” Sometimes we need to double check ourselves. Either way, it’s a good habit to get into.

What it does is . . . well, this 1:30 video blog says it best.

Watch it, enjoy and please share.

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Nancy Friedman, president of Telephone Doctor Customer Service Training, is a featured customer service speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, USA Today and Financial News. The author of 9 books on her chosen topics, Nancy’s passion to help corporate America improve their communications, is second only to the material she delivers. You can see her books here. For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call (314) 291-1012. Oh yeah you can email her at nancyf@telephonedoctor.com. Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly