How to Get the Best Tone of Voice

How to Get the Best Tone of Voice

By Nancy Friedman, Customer Service Keynote Speaker; President of Telephone Doctor Customer Service Training We present dozens of webinars throughout the year. They’re well attended and, thankfully, very well received. When possible, and time will allow, I request questions ahead of time from the attendees so we can answer what’s on their minds. At one of our more recent webinars, the question below was asked and answered. It was so timely and relevant I wanted to share it so you can have the information as well – and share it. If we use your question on any of our webinars, you’ll receive an autographed copy of one of our popular, customer service books. Here’s a recent email with the winning question. Hi Nancy: My question revolves around how my voice sounds on the telephone. I have recorded messages over and over and I can’t get that happy sound to come across as being natural and genuine. I do want my customers to know that the voice they are hearing belongs to me. So, my question is, what can I do to improve my voice quality? Thank you and I look forward to learning at your webinar. Oddly enough, the topic

Read more