I’m The Busboy, But I Will Get It For You

I’m The Busboy, But I Will Get It For You

By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training   It was in a Las Vegas NON-STRIP hotel restaurant. My husband Dick and I were seated quickly enough, but the wait for silverware, water, menu and a waiter seemed forever. Dick has a lot of patience (he’s never used any). Thankfully, this time he held it in for a while. After a few minutes of no service, no water, no menu, no waiter, he waved the closest person to him and said, “We’ve been here a while and we have no water, no menu, no silverware and no waiter.” Without missing a beat and with giving us a big smile, the busboy who he had waved over said with a lovely Hispanic accent, “I’m the busboy, but I will get it all for you.” And within 45 seconds we had everything. Water, menu, silverware and soon, a waiter. There was no: * I’m not a waiter. * It’s not my job. * I’ll get your waiter. * Someone will be with you soon. * I’ll check for you. No excuses. He stepped up to the plate, handled and saved the situation. “I’ll get it for you.” He

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