Theater 101 for Customer Service and Communication Skills

Theater 101 for Customer Service and Communication Skills

By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training   So You Wanna Be A Star? READ ON… If you’ve never been in a play, band, chorus, dance group or any other form of theater where the audience is dependent on you and you on them, then you may be in for a shock if you’re new in customer service. And even if you’ve been doing customer service for a while, you might pick up a tip or two. If you have been in any of the groups listed above, you know what I mean. As a professional actress, theater helped prepare me to be a subject matter expert and keynote speaker on customer service. I’m not saying you won’t be good in customer service without a little theater background, but I am saying it’s a bit easier when you have had the experience of some sort of theater background. And not just as an actor. Every part of any play or group activity has elements of customer service. And it will help make your job much easier. It’s clear – the star is the customer, we are in a supporting role, and the stage is your company. Let’s

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