by Nancy Friedman | Communication Skills, Customer Service, Customer Service Excellence, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Take this little test and find out. Read the scenarios below and ask yourself…which type am I? # 1. The customer says (either on the phone or in person): “Tell...