“OK” is NOT “OK”

“OK” is NOT “OK”

By Nancy Friedman, Customer Service Expert; President, Telephone Doctor Customer Service Training For a few seasons I was hooked on American Idol. Not sure if that was good or bad. But I do know it was a whole lot of fun on a Tuesday night for a while. The three judges, Randy, Paula and Simon, were quite a team. They reminded me of the 3 Little Bears. If you’re not familiar with the program (and there are some who aren’t, including my husband!), please keep reading. I’m thinking what we’re talking about here will make sense to you. On the show, when one of the judges rips into the contestant with negative remarks on how poorly they’ve done and tells them they can’t even imagine how they got this far in the contest and beats them up pretty bad, the contestant usually just said, “OK.” And often times ‘thanked’ the judges. OK? It’s OK I stink? They are approving a negative. What’s wrong with that picture? You and I know they are crying on the inside – mortified and hurt. If your boss told you that you weren’t going to be paid this week, would you say, “OK?” I doubt

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