Are You a Phubber?

JULY IS NATIONAL CELL PHONE COURTESY MONTH. WHY NOT ALL YEAR LONG? WE SURE NEED IT.

July is also the 10th anniversary of the iPhone. What a phenomenon!

And yet we still know folks who are enjoying the solid, old flip phone. Go figure. Well whichever phone you use, there are manners involved.

Most of us know them. But like everything else, refreshers and reminders never hurt.

Is there anyone left who hasn’t witnessed two people having dinner and both deeply involved in their cell phone? As our picture headline suggests, ‘Phubbing’ is the act of snubbing people you are with and choosing the phone over them.

And listen to this. When was the last time you checked your own cell phone voice mail? Are you married to the boring, non-effective message that came with the phone? Do you have any of the 5 Frustrating Voice Mail Phrases on your phone? Easy to fix that. Make it fun. Smile and create a simple, interesting message.

There are many frustrations about cell phone manners; I hear ’em all. This list is only a few. Shoot us your frustrations if they’re not on this list.

Airports: If you’re sitting next to strangers, believe me, they’re not interested in your conversation. How about getting up and going to a spot where you’re not the center of attention.

Airplanes: Who hasn’t heard, “Hi, I’m about to take off.” And then a few hours later. “Hi, we’re about to land.” Ok, ok, I get it. Someone wants to know you’re safe. HINT: TEXT ’em.

Shouting: Your cell phone is a microphone. Honest. You don’t need to shout. And if you do, again, pick yourself up and move to a private area.

Public Bathrooms: Do I even need to mention this? OMG!

Elevators: Come on. Give us a break.

Texting & Driving: One word: DON’T. There is now an instrument called “TEXTALIZER”. And while some feel it might invade privacy, as the article notes, it’s like the “Breathalyzer” for safety sake. Texting while driving is dangerous. Please don’t. Even at a red light when you feel you have 30 seconds to jot a note or just say OK, something dangerous could happen. It’s just not worth it. It’s tempting I know, but not worth it.

The list goes on, but I’d like to hear your own frustrations. List them here and let’s let the abusers know what’s bothering us. Come on, don’t be shy.

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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call (314) 291-1012. Oh yeah you can email her at nancyf@telephonedoctor.com. Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly