Word of the Day: WACTEO (WAC-TAY-O)

Word of the Day: WACTEO (WAC-TAY-O)

By Nancy Friedman, Keynote Speaker; Customer Service and Communication Expert; President, Telephone Doctor Customer Service Training   In these days, folks are busy, stressed out and short of time. It can be easy to forget to thank folks. It shouldn’t be. However, sadly, it is. We can usually remember to thank our customers because “we’re supposed to.” We probably don’t have any trouble thanking our family members. However, there is a group of folks that are often left out of the “thank you” pile. And that would be our co-workers. The folks we spend most of the day with side-by-side. I’m dedicating this column to our inside customers. The folks that are thought of as our ‘home away from home’ family. Sure, we argue and disagree with co-workers just like our family. And that’s OK, because most of us have a family environment in our office. We understand that. It’s our office family. The word WACTEO comes from the sentence: We Are Customers to Each Other. Pronounced: WOC-TAY-O If every office, large and small, followed some of these guidelines, I’m thinking it would be a better place to work. Understand Your Role – Each employee should know the mission of

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Avoid these cellphone deadly sins

Avoid these cellphone deadly sins

Reposted from http://www.chicagotribune.com/business/success/inc/tca-avoid-these-cellphone-deadly-sins-20170707-story.html by Cheryl Snapp Conner Inc Magazine Cellphone courtesy month is here, and not a moment too soon. We can thank Jacqueline Whitmore, a business etiquette expert from Palm Beach, Fla., for creating National Cell Phone Courtesy Month in 2002. People using one of the most intrusive devices in history should be courteous all year, of course. But cellphone abuses are rampant, according to customer service expert Nancy Friedman, who is known as the Telephone Doctor. So in honor of the month, Friedman has shared the most irritating cellphone offenses that need to be curbed. Public areas Taking calls in restaurants, during plays, seminars, business meetings, movies or in other public areas is a sure way to annoy others. Keep your ringer off. When the phone vibrates with a call you simply must answer, take your call to a private area or text a note that you’ll reply later. In business, if you absolutely must leave a meeting to take a call, do it skillfully. For example, my colleagues and I will never forget the former employee (emphasis on former) who walked out of a meeting with our chairman with no remark or apology to take a personal

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