Nancy Friedman, Telephone Doctor, Customer Service Expert, speaking at AUTO GLASS SHOW

Nancy Friedman, Telephone Doctor, Customer Service Expert, speaking at AUTO GLASS SHOW

Thursday, October 5, 2017 1:00 p.m. – 2:30 p.m. Providing Superior Customer Service by Phone One of the country’s foremost experts on customer service by phone shares her methods for creating a superior customer telephone experience that helps turn more calls into booked jobs. You’ll learn how to handle price-shoppers, the indecisive, how to deal with insurance issues and how to turn calls into sales. Managers will learn how to manage the CSR function for success. This is Nancy’s second appearance at the Glass Show. http://www.nancyfriedman.com

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