Nancy Friedman, Telephone Doctor, Customer Service Expert, speaking at AUTO GLASS SHOW

Thursday, October 5, 2017 1:00 p.m. – 2:30 p.m.
Providing Superior Customer Service by Phone
One of the country’s foremost experts on customer service by phone shares her methods for creating a superior customer telephone experience that helps turn more calls into booked jobs. You’ll learn how to handle price-shoppers, the indecisive, how to deal with insurance issues and how to turn calls into sales. Managers will learn how to manage the CSR function for success.
This is Nancy’s second appearance at the Glass Show.

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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website or call (314) 291-1012. Oh yeah you can email her at Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly