Speakerphone Helpful Hints – One-on-One or Conference Call

Speakerphone Helpful Hints – One-on-One or Conference Call

By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training   Ah yes, speakerphones. Conference calls. Lots of people on one call and so forth. Normally, if it’s a conference call, all parties are aware they’ll be on a speakerphone. Sort of a given. But what about the random call where you gather up 4 to 6 folks to make a call to “JOE” and then you put him on the speakerphone and he wasn’t expecting it? Here are some friendly tips for speakerphones. A few ‘niceties;’ guidelines, if you will. Reminders. Refreshers. Things you probably know already, but others may not. Start the call ONE-ON-ONE. Use the handset to ‘start’ the call; then ask the called party if they’re OK with being placed on a speakerphone. When you make a phone call and start the conversation on the speakerphone without asking, you’re 3 points behind the 8-ball and those 3 points can be very difficult to get back. Once the called party you need is on the line, ask if they mind being put on the speakerphone. And yes, it’s a good idea (and a considerate one too) to explain WHY you’d like the call

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