Apologizing is an art, not a science; and it needs to be done sooner than later. Delaying apologizing can diminish the results. Take a look at this 90 second complimentary clip from our Training programs. Want this type of content delivered at your conference?
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- “How Can I Help You?” Is Not Necessary on Initial Greetings - February 6, 2019
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- A Telephone Doctor Assignment: CALL YOURSELF - January 23, 2019
- Have You Called You Recently? - January 21, 2019
- You Will Not Get a Great Customer Service Experience Without Great Customer Service Training - January 8, 2019