Apologizing is an art, not a science; and it needs to be done sooner than later. Delaying apologizing can diminish the results. Take a look at this 90 second complimentary clip from our Training programs. Want this type of content delivered at your conference?
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- Will Your Customer Service Pass or Fail This Holiday? 5 Tips to help. - November 21, 2017
- One Word Answers - November 17, 2017
- Will Your Customer Service Pass or Fail? Tips to get an “A.” - November 15, 2017
- Here are 7 traits that exemplify the Service Mentality - November 13, 2017
- Words that Drive Customers Away - November 8, 2017