Apologizing is an art, not a science; and it needs to be done sooner than later. Delaying apologizing can diminish the results. Take a look at this 90 second complimentary clip from our Training programs. Want this type of content delivered at your conference?
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- Millennials + Customer Service. An Oxymoron? Or Great Generation? - October 10, 2018
- What We Have Here; Is the Failure to Communicate. - September 27, 2018
- Why There Are Customer Service Issues - September 26, 2018
- What’s Different About Customer Service Today? - September 18, 2018
- What’s Your Biggest Frustration in Business Today? - September 12, 2018