Apologizing is an art, not a science; and it needs to be done sooner than later. Delaying apologizing can diminish the results. Take a look at this 90 second complimentary clip from our Training programs. Want this type of content delivered at your conference?
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- Ineffective Email Words & Phrases – Are You Guilty? - February 14, 2018
- 2018 TOP JOBS FOR CUSTOMER SERVICE – WITH SOME CAVEATS - February 7, 2018
- It Take More Muscles to Frown. Why Overwork? - January 30, 2018
- 4 Semi-Useless Words You Use Every Day - January 24, 2018
- How You Can Fight ONLINE Sales - January 17, 2018