By Nancy Friedman, Keynote/Workshop Speaker; President, Telephone Doctor Customer Service Training
You’ll be amazed at the answers. And what your team knows or doesn’t know.
It’s one of the best ways to see how your customers are being treated. I do it a lot. Read what happens when I do. And watch our 1:50 video blog on how important it is.
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- How to be an Island of Excellence in an Ocean of Mediocrity - July 17, 2018
- How To Handle IRATE Customers Video Blog - July 11, 2018
- Six Tactics to Improve Customer Service - July 5, 2018
- The Do’s and Don’ts of Effective Telephone Skills for EVERYONE - June 26, 2018
- T-L-C for Emails - June 19, 2018