By Nancy Friedman, Keynote/Workshop Speaker; President, Telephone Doctor Customer Service Training
You’ll be amazed at the answers. And what your team knows or doesn’t know.
It’s one of the best ways to see how your customers are being treated. I do it a lot. Read what happens when I do. And watch our 1:50 video blog on how important it is.
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- Is Your Business Being Sabotaged By Your Own Staff? - May 15, 2018
- Ten Do’s and Don’ts Of Effective Telephone Skills & More Where These Came From - May 8, 2018
- Making Cold Calls? How to Handle Call RELUCTANCE and Call REJECTION - May 1, 2018
- National Small Biz Week - April 30, 2018
- Do We Owe The Millennials An Apology? - April 24, 2018