By Nancy Friedman, Keynote/Workshop Speaker; President, Telephone Doctor Customer Service Training
You’ll be amazed at the answers. And what your team knows or doesn’t know.
It’s one of the best ways to see how your customers are being treated. I do it a lot. Read what happens when I do. And watch our 1:50 video blog on how important it is.
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- There is a Definite Difference Between Hearing and Listening - May 21, 2019
- TOP TEN Customer Service Mistakes And THE FIX - May 15, 2019
- Scripts Vs. Conversations - May 2, 2019
- Pricing issues and Customer Service - April 29, 2019
- What is Your R-T-C Factor - April 26, 2019