Have You Ever Called You? Go on, ask for yourself. Do it now. See what happens.

By Nancy Friedman, Keynote/Workshop Speaker; President, Telephone Doctor Customer Service Training


You’ll be amazed at the answers. And what your team knows or doesn’t know.

It’s one of the best ways to see how your customers are being treated. I do it a lot. Read what happens when I do. And watch our 1:50 video blog on how important it is.



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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call (314) 291-1012. Oh yeah you can email her at nancyf@telephonedoctor.com. Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly