By Nancy Friedman, Keynote/Workshop Speaker; President, Telephone Doctor Customer Service Training
You’ll be amazed at the answers. And what your team knows or doesn’t know.
It’s one of the best ways to see how your customers are being treated. I do it a lot. Read what happens when I do. And watch our 1:50 video blog on how important it is.
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- You Will Not Get a Great Customer Service Experience Without Great Customer Service Training - January 8, 2019
- Let’s Start the Year Off Right - January 2, 2019
- Even Santa Claus Double Checks! - December 28, 2018
- 6 Cardinal Rules of Customer Service - December 20, 2018
- A Little Quiz for You - December 4, 2018