A donation to the Fisher House has been made in your honor. Have a wonderful holiday!

A donation to the Fisher House has been made in your honor. Have a wonderful holiday!

Dear Friends: As Frank Sinatra sang it, “It was a very good year.” And indeed it was! I’m blessed. In honor of all our Telephone Doctor clients, friends and family, a donation is being made to: The Fisher House* Housing and help to our Veterans and their families To those who brought me onsite for a Telephone Doctor program for their team, conference, or sales meeting, thank you for an incredible year. And thank you to the thousands of clients using our www.serviceskills.com platform for your training. We’re proud to be part of helping you communicate better with your customers and co-workers. Have a very merry holiday and much success in 2018! *Fisher House Foundation is best known for a network of comfortable homes where military and veterans’ families can stay at no cost while a loved one is receiving treatment.

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Why Tone of Voice is Important

Why Tone of Voice is Important

By Nancy Friedman, Customer Service Keynote Speaker; President of Telephone Doctor Customer Service Training   When I do webinars, I like to get questions ahead of time if I can. Requesting questions ahead of time from the attendees is a lot of fun and we’re also answering what’s on their minds. Recently, we received the question below: It was timely and relevant, and I wanted to share it so you all can have the information as well – and share it. Hi Nancy: My question revolves around how my voice sounds on the telephone. I have recorded messages over and over and I can’t get that happy sound to come across as being natural and genuine. I do want my customers to know that the voice they are hearing belongs to me. So, my question is, what can I do to improve my voice quality? Thank you and I look forward to learning at your webinar. TONE OF VOICE has come up several times recently. Which says to me there are other folks talking and thinking about this as well. One of the biggest complaints I hear is, “She/he didn’t sound happy, friendly, or eager to help.” The short and

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