Short, sweet and to the point; our one-minute video clip on why people are more important than paperwork.
Or if you’re a ‘reader,’ here’s the entire article – 6 Cardinal Rules of Customer Service:
The following two tabs change content below.
Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call (314) 291-1012. Oh yeah you can email her at firstname.lastname@example.org. Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- Are You a Double Checker? - July 17, 2019
- Selling to Women For Men AND Women 5 Key strategies - July 10, 2019
- The Art of Giving Directions - July 9, 2019
- Are You Writing Handwritten Thank You Notes After Each Sale? - June 26, 2019
- Email Frustrations - June 18, 2019