by Nancy Friedman | Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Negotiation Skills, Sales Training, Selling Skills
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training EARLY TIP: Beware of customers who ask for “ballpark prices” unless you’re selling automobiles or houses. Most prices are firm. Try going into Macy’s and...
by Nancy Friedman | Basic Communication Skills, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Speaker; President, Telephone Doctor Customer Service Training It was in a Las Vegas hotel restaurant. My husband Dick and I were seated quickly enough, but the wait for silverware, water, menu and a waiter seemed forever....
by Nancy Friedman | Basic Communication Skills, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Speaker; President, Telephone Doctor Customer Service Training Tight economy! Reduced staff! Demanding customers! OLD NEWS: These days it’s extra challenging to satisfy and keep customers. It’s even more important than ever...
by Nancy Friedman | Customer Service
Join us please..for the WednesdayWise Webinar, Wednesday, August 8, 2018 – 2-3 PM EST. Register today for IFA’s WednesdayWise Webinar REGISTER HERE Hosted by industry professionals, our monthly series of informative, interactive seminars will help you run...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training FACT: No matter what you call your customers (citizens, members, students, clients, taxpayers, etc. etc. etc.), they are the ones who are providing your...