By: Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training
Anyone working in the people business (and that’s pretty much everyone) will tell you that occasional upset, angry, irate customers simply come with the territory.
It’s a busy time of year so keeping this short. We’re sharing our ASAP techniques in our effective Telephone Doctor four point plan for calming irate customers and maximizing your chances of retaining their business. A short video for your viewing pleasure.
Thanks. Feel free to learn and share.
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- A Little Quiz for You - December 4, 2018
- How to Handle the Irate Customer - November 28, 2018
- 15 Easy Customer Service Tips for the Holiday (OK, Every Day…) - November 21, 2018
- Business Friendly Customer Service - November 14, 2018
- Will Your Customer Service Pass or Fail This Holiday? 5 Tips to Help. - November 6, 2018