Are You Positive or Negative?

By Nancy Friedman, The Telephone Doctor; Keynote Customer Speaker; President, Telephone Doctor Customer Service Training

Either way, one needs to practice. It’s easy to practice being positive and it’s much more difficult to practice being negative.

Besides it takes more muscles to frown than it does to smile. Why overwork?

Our short video on being positive can help you do the right thing.

The following two tabs change content below.
Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website or call (314) 291-1012. Oh yeah you can email her at Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly