Avoiding Excuses

By Nancy Friedman, Telephone Doctor, Customer Service Expert; President, Telephone Doctor Customer Service Training

What’s the best excuse for not giving great customer service you’ve heard? Love to hear them and my bet is you’ve heard a lot of excuses.

Excuses are semi-useless. It’s one of the first things we tell our kids when they try and get out of something – “Don’t give me any of your excuses!

No one likes excuses. Especially your customers.

The number one trait employers want in an employee is RESPONSIBILITY; stepping up to the plate. When you do that, the issues, concerns etc., can usually be fixed. It’s the excuses that get in the way.

Don’t be an ‘excuse monger.’

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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here. For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call (314) 291-1012. Oh yeah you can email her at nancyf@telephonedoctor.com. Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly