311 Conference Presents Nancy Friedman, The Telephone Doctor
Monday, April 8, 2019
CALL CENTER MANAGERS
Call Center Magic is what Nancy Friedman, The Telephone Doctor, will bring to our 311 conference in Phoenix this coming April.
Nancy, president of Telephone Doctor Customer Service Training, is our keynote speaker. She has been working with call centers around the country throughout her career to help improve communications.
Her program, GOLDEN NUGGETS of CUSTOMER SERVICE, is filled with fun, interaction, and tons of ideas, tips, skills and techniques you will take back to your staff and use immediately and forever.
Get ahead of the game, and check out Nancy’s website, at www.nancyfriedman.com. Connect with her on LinkedIn so she can tag you with the many pictures she loves to take at conferences. (www.linkedin.com/in/nancyfriedmanspeaker/)
Nancy’s program is engaging, interactive and fun. You’ll be laughing and learning throughout the hour. Prizes and surprises throughout. It’s a real don’t miss program opener for 311.
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- 5 Frustrating Voice Mail/Cell Phone Phrases - April 23, 2019
- Let’s Talk Voice Mail - April 23, 2019
- Why Caller ID is Not a Great Idea - April 17, 2019
- Administrative Professional’s Day: April 24, 2019 – Don’t forget to say thank you to your ‘right arm’ - April 9, 2019
- Let Me Double Check That For You - April 1, 2019