By Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker
One thing we all know is no one likes to be rejected. You don’t – I don’t – the folks next door don’t. And certainly, our customers don’t.
Yet often we’re not able to satisfy folks – or even ourselves.
Today’s blog covers how not to reject folks immediately. We call it “Reject Gently.” And it works.
When something isn’t available, or not ready, or you don’t have it – whatever it is – the words, “Let me double check that for you” will save the day. Every time! Rather than blurting out a negative, start with a positive. Start with, “Let me double check that for you.” Sometimes we need to double check ourselves. Either way, it’s a good habit to get into.
What it does is . . . well, this 1:30 video blog says it best.
Watch it, enjoy and please share.
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- 5 Frustrating Voice Mail/Cell Phone Phrases - April 23, 2019
- Let’s Talk Voice Mail - April 23, 2019
- Why Caller ID is Not a Great Idea - April 17, 2019
- Administrative Professional’s Day: April 24, 2019 – Don’t forget to say thank you to your ‘right arm’ - April 9, 2019
- Let Me Double Check That For You - April 1, 2019