Administrative Professional’s Day: April 24, 2019 – Don’t forget to say thank you to your ‘right arm’

Administrative Professional’s Day: April 24, 2019 – Don’t forget to say thank you to your ‘right arm’

By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training Mother’s Day, Father’s Day, Valentine’s Day, Grandparents Day, Labor Day, Memorial Day, Christmas Day, well, you get the picture. There’s another day that gets overlooked sometimes and I wanted to share why it shouldn’t. You see, before I was the Telephone Doctor, I spent a few years as a secretary and then as an administrative assistant. What’s the difference you ask? It all depends on who you ask. Either way, it’s a day that sadly gets overlooked. Admin folks, good ones, work hard. They’re usually very loyal and very good. Good ones don’t watch the clock. They take a great deal of pride in doing their job. Being someone’s administrative assistant is a good thing. A special thing. It was fun being an admin. I loved being one. When the caller asked for my boss I would say, “Jim is at lunch, he’ll be back around 2:30 pm; my name is Nancy, I’m his administrative assistant and I do all the work anyway, how can I help?” I always got the information I needed. It always got a laugh and melted any rough edges of the caller.

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