By Nancy Friedman, Founder & President of Telephone Doctor Customer Service Training; Keynote & Workshop Speaker at Meetings & Conferences on Customer Service, Communication Skills and Sales
One thing we all know is no one enjoys being rejected. You don’t, I don’t, the folks next door don’t. And certainly, our customers don’t.
Negative starts to a sentence are usually poorly received.
When something isn’t available, or not ready, or you don’t have it – whatever it is – the words, “Let me double check that for you” will save the day. Every time!
Rather than blurting out a negative, start with a positive. Start with, “Let me double check that for you.” Either way, it’s a good habit to get into.
Remember – REJECT GENTLY. It speaks VOLUMES.
This minute thirty video blog says it best.
Watch it, enjoy and please share.
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- It’s Always Important, but Never is Customer Service More Important Than the Holidays - December 2019
- Five Ways to GET Good Customer Service This Holiday Season - December 2019
- 9 Tips for Working with Your Spouse (Divorce – no; murder – can I think about it?) - November 2019
- Fixing Customer Service Impediments the EASY Way - November 2019
- How Long Do You Get to Make a Great First Impression? - November 2019