By Nancy Friedman, Founder & President of Telephone Doctor Customer Service Training; Keynote & Workshop Speaker at Meetings & Conferences on Customer Service, Communication Skills and Sales
One thing we all know is no one enjoys being rejected. You don’t, I don’t, the folks next door don’t. And certainly, our customers don’t.
Negative starts to a sentence are usually poorly received.
When something isn’t available, or not ready, or you don’t have it – whatever it is – the words, “Let me double check that for you” will save the day. Every time!
Rather than blurting out a negative, start with a positive. Start with, “Let me double check that for you.” Either way, it’s a good habit to get into.
Remember – REJECT GENTLY. It speaks VOLUMES.
This minute thirty video blog says it best.
Watch it, enjoy and please share.
Latest posts by Nancy Friedman, The Telephone Doctor (see all)
- 5 Unique Ways to Get Your Customers to Remember You - August 2019
- The Customer Experience Starts Here - August 2019
- What’s Your Customer Service Grade Point Average? - July 2019
- Are You a Double Checker? - July 2019
- Selling to Women For Men AND Women 5 Key strategies - July 2019