What’s Your Customer Service Grade Point Average?

What’s Your Customer Service Grade Point Average?

By Nancy Friedman, Founder & President Telephone Doctor Customer Service Training, Customer Service Speaker   How would you rate your businesses customer service? On an A to F scale? Do you train your employees or do you just wing-it when it comes to customer service? If employees fail at customer service and are not helpful and knowledgeable, OR are unpleasant, your business not only could lose customers and lose future sales, but you also risk the chance of getting virally slammed on social media. So, what can business owners and managers do to encourage excellent customer service? Here are five tips that will help up your game and provide customer service that will generate sales and repeat customers: *    Start some sort of training now! If you have even a small dose of customer service training in place, review it with your employees, often. And if you don’t have a customer service plan, consider bringing in training for your staff. No time to train? Reminders are helpful – “Thank you for your business,” “Thank you for calling” goes a long way, costs nothing, and leaves a positive lasting impression. *    Meet with your staff at the end of each day. Discuss what went wrong

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