3 Easy Rapport Building Tips For Those Having Trouble Rapport Building

3 Easy Rapport Building Tips For Those Having Trouble Rapport Building

By Nancy Friedman, Founder, President, Telephone Doctor Customer Service, Customer Service Keynote Speaker Rapport building is an art, not a science. Some of you reading this will pass on this article. Why? Because you already know how to rapport build with someone – client, friend, relative, even a stranger. But as good as you are, you may know someone who isn’t that great at rapport building. This is for them. So if you receive this blog from someone, take it as a compliment. Not an insult. Think of it as ‘closing the gap.’ By the way, these tips are for in-person and on the phone. Don’t limit yourself. Number 1: “Hi, how are you?” is NOT an effective rapport building statement. In many cases it’s an annoyance. It’s social noise. For others, it’s an: “I don’t know what else to say.” For sure: It’s NOT a rapport building statement. These are a bit more effective rapport building comments: “Thank you for the call.” – “Great to see you.” – “You’re looking super.” – “Your voice sounds good, have you been in radio?”-  “You’re looking well.” – “So glad to see (or talk with) you.” The list is endless. And notice none of them are:

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