Back to Basics – The Gold Standards Of Customer Service

Back to Basics – The Gold Standards Of Customer Service

By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Keynote Speaker, Customer Service, Communications, Sales   FACT: Customers go out of their way looking for companies who provide great customer service. FACT: Some find it; some don’t. It’s healthy to go over the good old common sense GOLD STANDARD customer service tips. The ones we all know, yet often get left behind. It’s not rocket science, it’s not brain surgery, it’s plain old common sense. But you and I know common sense is not that common. Here are our BACK TO BASIC – GOLD STANDARD customer service tips, thoughts, ideas, skills and techniques. Short, sweet and to the point. Enjoy and share. The world needs it. “Please,” “thank you” and “you’re welcome” always have been, and always will be, powerful words. Seldom overused. “You’re welcome” is the best replacement when told, “thank you.”  (NO PROBLEM/NO WORRIES are on the KILLER WORDS of customer service.) “Sorry ‘bout that” is NOT an apology. It’s a cliche. “My apologies” is better, stronger and more effective when there’s a screw up. “I’m sorry” is when you step on someone’s toes. A frown is a smile upside down. Stand on your head if you must but SMILE, darn it! Show me a picture you don’t like &

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