Top 30 Reasons Salespeople Fail

Top 30 Reasons Salespeople Fail

By Nancy Friedman – President, Founder of Telephone Doctor Customer Service Training, Keynote Customer Service Speaker, Communications and Sales Your check list to being a winner. Do you or don’t you? Are you or aren’t you? It’s good to know what you’re good at and it’s extra good to know what you’re not good at. If you lack any of these sales skills – really LIFE SKILLS – there is help. Read on. * They don’t hone their skills * They’re not flexible * They’re not team players * They don’t use their sense of humor * They don’t use their imagination * They don’t listen to management * They make no effort after hours * They get too comfortable – too fast *They interrupt the customer * They don’t ask or maybe don’t understand OPEN ENDED questions * They make too many assumptions * Their mind is not on the sale * They’re not able to handle corrective criticism * They don’t have enthusiasm for life * They have poor time management skills * They don’t use their personality on the job; saving it for the weekend * They don’t have a “whatever it takes” attitude * They lose

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Nancy Friedman, The Telephone Doctor, Interview with Fred LeFebvre – WSPD Toledo, Ohio

Nancy Friedman, The Telephone Doctor, Interview with Fred LeFebvre – WSPD Toledo, Ohio

A fun (LOL) 14 minute interview with Fred LeFebvre – WSPD with Nancy. Worth the 14 minutes. Even the commercial in front of the interview is fun. (You can fast forward if you want.) Remember: If there are 100 solutions to a problem and 99 are negative, start with the positive. Thank you Rev. Geoff Rose.   The Global Salesian Leadership Symposium 2019 Mon, Oct 28, 2019, 7:00 AM – 3:00 PM EDT. The third annual Global Salesian Leadership Symposium, a life-changing program steeped in Salesian virtues, based upon the spirituality of Francis de Sales, the Gentleman Saint. GSLS will provide access and proximity to world-class thought leaders in diverse areas of innovation and industry. The event is being held at the SeaGate Center located at 401 Jefferson Ave.,  Toledo, Ohio 43604. Parking is available in the SeaGate Parking Garage located on Summit St. between Jefferson Ave and Monroe St. You can get your tickets at globalsls.org.  

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3 Phrases that can Help Sabotage your Business

3 Phrases that can Help Sabotage your Business

3 Phrases that can Help Sabotage your Business Innocent words, and phrases not normally noticed – yet can do a lot of harm. These are only three of the many phrases that can and will sabotage your business. And there are definite positive alternatives. Said innocently but packing a huge negative image, might be wise to have your team not use them. A One-minute watch that can help your business.  More where those came from Stay tuned. Thanks for watching!

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AIRPLANE PET PEEVES! WHAT’S YOURS?

AIRPLANE PET PEEVES! WHAT’S YOURS?

By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Customer Service Keynote Speaker Whether you fly a lot or a little, you probably have a few pet peeves. Click here to watch our video. They can be about the aircraft itself. The flight attendants. It could be about other travelers. Or it could be about kids on a flight sitting behind you whose parents don’t care that the kid is kicking your seat or pounding the drop down table 1150 times. That’s mine. The KID sitting behind me. And sadly, the ‘don’t kick’ warning by mom seldom works. You know what works? Me. I stand up in my seat, bend over, towering over both mom and the 2 year old, and I say as nicely as I can and as firmly as I can. “DO NOT KICK THE BACK OF MY CHAIR. Thank you.” it’s one of the only times I don’t use please. I do say thank you. The 2 year old doesn’t quite understand please just yet and like a puppy, they do understand TONE OF VOICE.  But like a puppy, they respond well to ‘good job’ and thank you. Those who know me know I’m not a mean person. But how a mother can sit back

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Are You Guilty? People Before Texting – Watch a Short Video

Are You Guilty? People Before Texting – Watch a Short Video

Dear Friends, Texting is addictive. No doubt about it. Addictive and can ruin a relationship if you’re not careful. I’m not talking about the message you send. I’m talking about being RUDE. Texting while you’re at dinner with your spouse or the family. Or texting while you’re in a meeting when you’re supposed to be paying attention. Or texting at a stoplight and don’t move until the guy behind you honks angrily at you. BLAST, BLAST, BLAST. To say nothing about how many accidents they know that are caused because some folks text and drive. And YES, so many folks text and walk. Not paying any attention where they’re walking or who they’re running into. Especially at the airport. Bumping into folks without even saying excuse me. Hey I get it. I text. It’s a great communication tool. But I’m much more conscious about it since I did this video. Hope you will be more aware as well. Practice SAFE TEXTING.   

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