9 Tips for Working with Your Spouse (Divorce – no; murder – can I think about it?)

9 Tips for Working with Your Spouse (Divorce – no; murder – can I think about it?)

Since we’ve been married,  my husband and I have had 4  successful startups. Three were his start ups and I helped him. And one was my start up and he helped me.
During most interviews I’ve done, the one question that comes up consistently, is: “Nancy, you’re with Dick 24/7/365. How on earth do you do that; how does that work?”
Without missing a beat, our answer is: “We didn’t know it wasn’t supposed to work.”  Buy IN Is crutial.

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Fixing Customer Service Impediments the EASY Way

Fixing Customer Service Impediments the EASY Way

By Nancy Friedman, Keynote Customer Service Expert; Founder, President, Telephone Doctor Customer Service Training   Most of us know what the BEST CUSTOMER SERVICE feels like. And some of us know what the Worst Customer Service Mistakes are. To make it even, we’ve compiled the ten worst customer service mistakes. Take note and don’t let these happen to you! Not Being Friendly Enough         Without exception, not being friendly is the number one customer service mistake. Customers should be treated as welcomed guests when they call or visit your company. As we’ve all experienced, sometimes we’re treated as an annoyance or an interruption.         FIX: A happy, friendly smile works wonders, whether you feel like it or not. Poor Eye Contact         Heads that twirl on a spindle when you’re working with a customer is a big mistake. Keep your eyes on the customer. It’s a sure sign the person you’re talking with isn’t holding your interest when you’re glancing all around. And they’ll notice it quickly. Obviously, making good eye contact on the phone is a bit difficult, albeit impossible. That’s where your listening skills are needed.         FIX: When you’re on the phone you need to be completely focused on the

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How Long Do You Get to Make a Great First Impression?

How Long Do You Get to Make a Great First Impression?

By Nancy Friedman, Founder – President Telephone Doctor Customer Service Training, Keynote Customer Service Speaker, Commutations, Sales I posted a LinkedIn blog poll recently on this customer service topic. The choices were: 4 – 10 SECONDS 10 – 20 SECONDS OVER 20 SECONDS All of the respondents (and thank you all who did take part) said “A.” No one is surprised, I know. There were no B’s or C’s. One comment from our friend, Donnie Boivin, Podcast host of “Champion of Your Success,” said at “HELLO.” (Meaning I’m sure as they pick up the phone with your name or company name. https://www.linkedin.com/in/donnieboivin/ And IFPG President, Red Boswell, added a new category of “D” at 2 – 4 seconds. https://www.linkedin.com/in/redboswell/ The best part was NO ONE went over 10 seconds. What surprised me is if most people know that in order to make a great first impression, you only get a very, very short time to do that, then why don’t more people do it? Those of you who know me, or have seen a Nancy customer service program, know I make my living helping companies communicate better with their customers and coworkers. So, why don’t more people make a great first

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